Privacy Policy
1.Information we collect
We collect the following categories of information:
| Category | Examples |
|---|---|
| Account | Your name, email address, password (stored hashed by our authentication provider), business name, and your role within a workspace (administrator, crew, or client). |
| Business records | Information you enter to run your business: client names and contact details, addresses, vehicle and unit identifiers, schedules, service checklists, invoices and amounts, expenses, pricing, timecards, and completion reports. |
| Photos & notes | Vehicle photos and notes that crew capture during a job (see Section 3). |
| Location | Precise device location used to verify on-site clock-in, and address-derived coordinates for job sites (see Section 2). |
| Documents & signatures | Service agreements and the electronic-signature data (typed or drawn signature, signer name, consent, timestamp, and IP address) recorded when a document is signed. |
| Device & usage | Push notification tokens, device type, app version, log and diagnostic data, and basic usage information needed to operate and secure the Service. |
We do not knowingly collect Social Security numbers, government IDs, or payment-card numbers. When paid subscriptions are processed, card details are handled directly by our payment processor and are not stored by us.
2.Location information
If your business enables geofenced clock-in, the mobile app may request access to your device’s precise location at the moment you clock in, in order to confirm that you are at the assigned job site. Location is used only at that moment to compute your distance from the site; we do not continuously track your location in the background. Job-site coordinates may also be derived from an address you enter, using a mapping provider. You can decline or revoke location permission in your device settings; doing so may prevent on-site clock-in where your business requires it.
3.Photos & camera
With your permission, the app uses your device camera to scan QR codes and unit identifiers and to capture vehicle photos during a job. Photos you save are stored in your workspace and may be included in completion reports sent to your business’s clients. The camera is used only when you actively open a scanner or photo feature.
4.Push notifications
If you allow notifications, we register a push token for your device so we can send operational alerts (for example, that a crew submitted a report or that an invoice is overdue) to workspace administrators. You can turn off notifications at any time in your device settings or within the app.
5.How we use information
- to provide, operate, secure, and improve the Service;
- to authenticate users and enforce role-based access within each workspace;
- to deliver completion reports, invoices, and notifications you or your business request;
- to verify on-site clock-in where a business enables it;
- to process subscriptions and prevent fraud and abuse;
- to provide support and respond to your requests; and
- to comply with legal obligations and enforce our Terms of Service.
We do not sell your personal information, and we do not use your business records or photos for advertising.
6.How we share information
We share information only as needed to run the Service:
- Within your workspace — with the administrators and other users your business has authorized, according to their role.
- With your business’s clients — when your business sends a completion report, invoice, or signing link to a client you designate.
- With service providers — the processors listed in Section 7, who handle data on our behalf under contract.
- For legal reasons — to comply with law, respond to lawful requests, or protect the rights, safety, and property of FleetPRO, our users, or the public.
- In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
7.Service providers
We use the following third-party providers to process data on our behalf. Each provides its own privacy and security commitments:
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication, and file storage (hosting your workspace data). |
| Vercel | Web application hosting and content delivery. |
| Resend | Transactional email (account, report, and document emails). |
| Expo & Apple | Mobile app delivery and push-notification delivery (APNs). |
| Mapbox | Address autocomplete and converting addresses into job-site coordinates. |
| OpenStreetMap / Nominatim | Address geocoding fallback when the primary provider is unavailable. |
| Stripe | Subscription payment processing (when paid billing is enabled). |
8.Retention
We retain your information for as long as your account or workspace is active and as needed to provide the Service. We may retain certain records longer where required for legal, tax, security, or dispute-resolution purposes. When data is no longer needed, we delete or de-identify it. Workspace administrators control much of the data in their workspace and can delete records using the in-app tools.
9.Security
We use technical and organizational measures to protect your information, including encryption in transit, hashed credentials, and row-level access controls that isolate each workspace’s data. No system is perfectly secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep your credentials confidential.
10.Your choices & rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can:
- view and update your profile within the app;
- export your workspace data (clients, invoices, timecards) using the in-app export tools;
- control camera, location, and notification permissions in your device settings; and
- request access to or deletion of your personal information by emailing us at the address below.
If you were invited into a workspace by a business, some requests may need to be directed to that business as the controller of its data; we will assist as appropriate. We will not discriminate against you for exercising your rights.
11.Children
FleetPRO is a business tool and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
12.International users
We operate in the United States, and your information is processed and stored in the United States and other countries where our providers operate. By using the Service, you understand that your information may be transferred to and processed in these locations, which may have different data-protection laws than your own.
13.Changes
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
14.Contact
Questions, requests, or concerns about your privacy? Contact us at
support@flowprowash.com.
Flow Pressure Washing LLC, Georgia, USA.